Frequently Asked
Questions

atjili supports the most popular Philippine payment methods: GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (PHP). We are continuously working to add more local payment options for the convenience of Filipino players across Manila, Cebu, Davao, and beyond.

The minimum deposit at atjili is ₱100. There is no maximum deposit limit, though your chosen payment provider may have its own transaction limits. GCash and PayMaya deposits are typically credited to your atjili account instantly. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours.

Withdrawal requests are processed within 1–3 business days after identity verification is complete. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take up to 3 business days depending on your bank's processing schedule.

atjili does not charge a platform fee for standard withdrawals. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with GCash, PayMaya, BPI, BDO, or Metrobank directly for their current fee schedules. The minimum withdrawal amount is ₱200.

Common reasons for withdrawal delays include: pending identity verification (KYC), an active bonus with incomplete wagering requirements, or a security review triggered by unusual account activity. If your withdrawal has been pending for more than 3 business days, please contact our support team via live chat and we will investigate immediately.

atjili strongly discourages the use of credit cards or borrowed funds for gambling deposits. We encourage all players to only gamble with money they can genuinely afford to spend on entertainment. Please refer to our Responsible Gaming page for guidance on setting deposit limits and playing safely.

atjili offers a wide range of games for Filipino players including Slots, Bingo, Monster Plinko, Virtual Sports, and the full atjili Casino experience with live dealer tables. Our game library is regularly updated with new titles. Browse the navigation menu to explore each game category.

Yes. All games at atjili use a certified Random Number Generator (RNG) to ensure every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent testing laboratories. Live casino games use real dealers and physical equipment streamed in real time, providing an additional layer of transparency.

Absolutely. atjili is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete game library, make deposits and withdrawals, and manage your account from any smartphone or tablet — no app download required. Simply visit atjili.app on your mobile browser for the full experience.

Monster Plinko is one of atjili's most exciting original games. Players drop a ball from the top of a pegged board and watch it bounce unpredictably toward multiplier slots at the bottom. Each drop is powered by a certified RNG, making every result fair and random. Visit the Monster Plinko page to learn more and start playing.

Virtual Sports at atjili simulates real sporting events — including football, basketball, and racing — using advanced computer graphics and RNG technology. Matches run every few minutes, 24 hours a day, so there is always something to bet on. Results are determined by certified algorithms, not real-world outcomes. Visit the Virtual Sports page for full details.

Selected slot games at atjili offer a free play or demo mode that allows you to try the game mechanics without wagering real PHP. Demo mode is a great way to get familiar with a new game before committing real money. Note that winnings in demo mode cannot be withdrawn — only real-money play qualifies for cash prizes and bonus rewards.

atjili offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions section of your account dashboard after registration. All bonuses are subject to wagering requirements — please read the full bonus terms before claiming to understand how to convert bonus funds into withdrawable cash.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games may contribute different percentages toward meeting the requirement.

Most bonuses at atjili are credited automatically when you meet the qualifying conditions — such as making a minimum deposit of a specified amount. Some promotional bonuses require you to enter a promo code during the deposit process. All active and available bonuses are listed in the Promotions section of your account dashboard after you log in.

No. Bonus funds must meet the applicable wagering requirements before they can be withdrawn. Your account dashboard clearly shows your current bonus balance, the wagering requirement, and your progress toward meeting it. Real-money deposits that are not part of a bonus promotion can generally be withdrawn at any time, subject to standard verification requirements.

Yes. All bonuses at atjili have an expiry period, which is stated in the individual bonus terms. Typically, welcome bonuses must be claimed within 7 days of registration and wagering requirements must be completed within 30 days of the bonus being credited. Expired bonuses and any associated winnings are forfeited. Check your dashboard regularly to track active bonus deadlines.

Yes. atjili regularly runs reload bonuses, cashback offers, free spin promotions, and seasonal campaigns for existing Filipino players. Special promotions are often tied to major events like PBA playoffs, NBA Finals, and local Philippine holidays. Log in to your account and check the Promotions tab to see all currently available offers.

atjili provides a full suite of responsible gaming tools accessible from your account dashboard: deposit limits (daily, weekly, monthly), loss limits, session time reminders, cooling-off periods (24 hours to 30 days), and self-exclusion (3 months to permanent). All tools are free and take effect immediately. Visit our Responsible Gaming page for full details.

Log in to your atjili account and navigate to the Responsible Gaming section of your account dashboard. From there, you can set daily, weekly, or monthly PHP deposit limits. Limits take effect immediately once set. If you wish to increase a limit, a mandatory 24-hour cooling-off period applies before the increase becomes active — this is intentional and designed to protect you.

To request self-exclusion, contact our support team via live chat at any time — we are available 24/7 in Philippine Standard Time. You can choose a temporary exclusion of 3, 6, or 12 months, or a permanent exclusion. Self-exclusion takes effect within minutes of your request being confirmed. During the exclusion period, your account is fully suspended and cannot be reactivated early.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please take action immediately. Use atjili's self-exclusion tool, talk to a trusted friend or family member, and seek professional support. PAGCOR operates responsible gaming resources for Filipino players. You can also contact our support team at any time — we are here to help, not to judge. Remember: gambling should always be fun, not a source of stress.

If you are concerned about a family member's gambling behaviour, please contact our support team via live chat. We take third-party concerns seriously and will handle your inquiry with full confidentiality. We can discuss the options available, including account review and voluntary exclusion processes, in accordance with our privacy obligations and Philippine data protection law.

atjili operates under applicable Philippine gaming regulations with PAGCOR oversight. We are committed to maintaining the highest standards of player protection, fair play, and responsible marketing. Our platform is designed to comply with Philippine law, including the minimum age requirement of 21 years for all players.

atjili uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect that someone has accessed your atjili account without your permission, contact our support team via live chat immediately. We will temporarily freeze your account, investigate the activity, and guide you through securing your account with a new password. We also recommend enabling two-factor authentication (2FA) from your account security settings for added protection.

Yes. atjili supports two-factor authentication (2FA) for all accounts. We strongly recommend enabling 2FA from your account security settings. With 2FA active, a one-time verification code is required every time you log in from a new device, significantly reducing the risk of unauthorised access even if your password is compromised.

Our customer support team is available 24 hours a day, 7 days a week in Philippine Standard Time via live chat on the atjili platform. You can also reach us by email at [email protected] — please note this is a plain text address and is not a clickable link. We aim to respond to all email inquiries within 24 hours.

If you cannot remember the email address used to register your atjili account, please contact our support team via live chat. You will need to provide identity verification details — such as your full name, date of birth, and the last payment method used — so we can locate your account securely. For security reasons, we cannot disclose account details without proper verification.

To permanently close your atjili account, contact our support team via live chat and submit a closure request. Before closing, ensure that any remaining balance is withdrawn to your verified payment method (GCash, PayMaya, BPI, BDO, or Metrobank). Please note that permanent account closure is irreversible. If you are closing your account due to gambling concerns, we encourage you to consider our self-exclusion options first — visit our Responsible Gaming page for more information.